Overview

At Mae Milk, we strive to provide high-quality products and services to support your lactation journey. If you are not completely satisfied with your purchase, we are here to help. Please read our returns and refunds policy carefully.

Returns

Eligibility Criteria:

• We do not accept returns unless your item is damaged or faulty.
• It must also be sent back in the original packaging (even if opened).
• Certain types of goods are exempt from being returned. This includes perishable goods, intimate, lactation or sanitary goods, health and personal care items, and downloadable products such as e-books and courses.

Return Period:

• Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange unless required to do so under ACCC law.

Return Process:

1. To initiate a return, please contact us with your order number and reason for return.
2. Once your return is approved, we will provide you with further instructions.
3. Please ensure the item is securely packaged and sent via a traceable method to ensure it reaches us. We are not liable for postage costs, however will send out any replacements with no extra shipping charges.

Refunds

Inspection and Approval:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

• We only replace items if they are defective or damaged. We do not offer exchanges for change of mind.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us please contact us.